The
True North
Metrics
form answers the following questions.
- What is the global direction
of the entire organization?
- What are the key metrics form
all areas of the organization, from the front office to production to shipping
to customer support?
How-to
Tip
Do not create a new form for every project. Copy the
current
True North
Metrics
form into the new project, then edit and update it as necessary.
- Identify key metrics for
each category.
- Human Development
- Some examples include, safety performance, training status, and
number of
Kaizen events attended.
- Quality
- Some examples include customer-based quality metrics and internal
non-conformance.
- Delivery/lead time
- Some examples include cycle time, speed of process improvement,
and lead times for product development.
- Cost/productivity
- Some examples include value-added component of company
expenditures, total cost, and inventory turns.
- Determine the current
status for each metric.
- Establish the overall
enterprise improvement for the metrics.
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