Use the
True North Metrics
form to provide enterprise-wide direction, or guidance, toward improvement.
These metrics represent the goals of an organization, not those
of an individual event.
The
True North Metrics
form answers the following questions.
What is the global direction
of the entire organization?
What are the key metrics form
all areas of the organization, from the front office to production to shipping
to customer support?
How-to
Tip
Do not create a new form for every project. Copy the
current
True North Metrics
form into the new project, then edit and update it as necessary.
Identify key metrics for
each category.
Human Development
Some examples include, safety performance, training status, and
number of
Kaizen events attended.
Quality
Some examples include customer-based quality metrics and internal
non-conformance.
Delivery/lead time
Some examples include cycle time, speed of process improvement,
and lead times for product development.
Cost/productivity
Some examples include value-added component of company
expenditures, total cost, and inventory turns.
Determine the current
status for each metric.
Establish the overall
enterprise improvement for the metrics.