With a
QFD Project
or a
CDOV Project,
use the
Pairwise Comparison
Matrix
to prioritize customer requirements and determine which requirements are
critical.
The
Pairwise Comparison
Matrix
answers the following questions.
Which customer requirements
have the highest priority?
Which customer requirements
are critical?
How-to
Use voice-of the-customer techniques to gather customer requirements and
always include members of the cross-functional team when you prioritize
customer requirements.
In the
Customer Requirements Table,
enter requirements from the customers' perspective. The
Total
and
Importance Rating
columns in this table update automatically as you complete the
Pairwise Comparison
Matrix.
In the
Pairwise Comparison
Matrix,
evaluate each customer requirement "pair", then choose the requirement that is
more important.
View the
Pareto charts to see the results of the
calculated columns in the
Customer Requirements Table.
The
Pareto Chart of Total
shows which requirements were selected the most often.
The
Pareto Chart of
Importance Rating
shows which requirements are the most important based on the number of times
they were selected over another.
If you have knowledge that
affects the current important ratings, you can adjust the ratings in the
Adjustments to
Importance Rating
section.