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The supervisor for a call center wants to evaluate the process for answering customer phone calls. The supervisor records the total number of incoming calls and the number of unanswered calls for 21 days.
Because this data contains counts of defectives, you can use it to demonstrate P Chart and Binomial Capability Analysis.
| Worksheet column | Description |
|---|---|
| Total Calls | The total number of calls each day. This column contains the subgroup sizes. |
| Unanswered Calls | The total number of unanswered calls each day. Each unanswered call is a defective. |
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