Use the SIPOC form to define the scope of a process and its principal suppliers, inputs, outputs, and customers. SIPOC means Supplier > Inputs > Process > Outputs > Customer. However, a SIPOC does not typically provide links between these items. For example, suppliers are not linked to inputs, customers are not linked to outputs, and so on.
Answers the questions:
- Where does the process start and end?
- What are the major steps in the process?
- What are the primary process inputs and outputs?
- Who are the key customers of the process (both internal and external)?
- Who are the key suppliers of the process (both internal and external)?
|When to Use
||Identify potential projects by isolating areas of the process that need improvement.
|Start of project
||Scope the project by defining the beginning and end of the process segment that is the focus of the project.
||Use to identify inputs for simple processes with few inputs.
This form has no data requirements because you use it only to collect and organize data.
- SIPOC, like process mapping, is a team effort. Your team should include people who have various jobs related to the process to help point out activities, inputs, outputs, or process data that may be missed otherwise.
- As a team, determine where the process starts and where it ends, then define major steps in the process.
- List the primary steps in the process.
- List the primary process inputs; you do not need to associate inputs with process steps.
- List the primary process outputs; you do not need to associate outputs with process steps.
- List the suppliers of the process; you do not need to associate a supplier with every process input.
- List the customers of the process; you do not need to associate a customer with every process output.
For more information, go to Insert and fill out a form.