Use a fishbone to brainstorm the possible causes of a particular effect.
Use a CT tree to identify ways to meet customers' needs. CT trees support brainstorming for inputs to a central, critical-to-quality statement.
Use an idea map for general purpose mind-mapping or brainstorming. Idea maps support brainstorming for ideas about a central question.
To import variables from other tools into the brainstorm list, click Import X Variable or Import Y Variable in the task pane, and then, in the Data Selection dialog box, select the variables to import.
Then, you can use these variables in other parts of the project without having to retype them. For example, you can add the variables to process map shapes or to cause and effect matrices. In this example, you want to make x variables from the shapes labeled "representatives lack authority to resolve issues" and "representatives lack proper training".
Go to Map your process.