Quality Trainer® Help

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Quality Trainer Help

Learn the statistics you need to improve quality with Minitab Statistical Software using this e-learning course. Once you have a subscription, you can refresh your knowledge any time you are online.

Subscription FAQs

What is a Quality Trainer subscription?
Quality Trainer is a subscription-based, e-learning course that teaches you statistics and how to analyze your data with Minitab. A Quality Trainer subscription allows you to access Quality Trainer for the period of months (each month equals 30 days) or years designated at the time of purchase.
When does my subscription begin?
Your subscription begins when you first log into Quality Trainer, regardless of when it was purchased.
What subscription terms are available?
Minitab offers variable subscription terms of 1-11 months (where each month is 30 days) and 1-5 years.
Can I purchase multiple subscriptions?
Yes, you may purchase up to 100 subscriptions through the Minitab Store. To purchase more than 100 subscriptions, please contact Minitab Sales. Each individual subscription must be assigned to a unique user. Unassigned subscriptions cannot be applied to continue or renew existing subscriptions of Quality Trainer.
Can Quality Trainer be added to my multi-user license of Minitab Statistical Software?
Yes, Quality Trainer can be added to multi-user licenses for a discounted fee. During the licensed period, all users accessing Minitab Statistical Software can also access a subscription of Quality Trainer. There is also a tracking feature which gives the Subscription Coordinator the ability to monitor each user's progress and quiz scores. For more information, please contact your Sales representative.
Can I renew my subscription?
Yes, once a Quality Trainer subscription expires, the subscription may be renewed at any time. You will need to purchase a new subscription key, but all of your progress data will be saved, provided you use the same login ID to access Quality Trainer.
How does Quality Trainer compare with Instructor-Led Training by Minitab?

Quality Trainer offers in-depth, Web-based instruction with material from three popular courses: Minitab Essentials, Statistical Quality Analysis, and Factorial Designs. It offers the convenience of learning quality statistics at your own pace. Click here to view Quality Trainer's table of contents.

Instructor-Led Training offers intensive training taught by expert statisticians, allowing you to ask specific questions about your quality processes, and share information with other quality professionals attending.

Can I cancel a subscription to Quality Trainer?
Yes, you may cancel a subscription provided no one has used the subscription to login to Quality Trainer. Once someone has accessed a subscription, it cannot be cancelled. To request that a subscription be cancelled, please contact Minitab Sales.

Using Quality Trainer FAQs

How can I start using Quality Trainer?
Upon purchasing Quality Trainer, Minitab will send you a confirmation email from the account, cs@cleverbridge.com, with instructions for accessing Quality Trainer. After you have verified your account, you will be able to assign the subscription to yourself to start using Quality Trainer, or assign the subscription to other users.
What are the system requirements for Quality Trainer?
Quality Trainer requires a broadband Internet connection (DSL, cable, or faster), a Web browser, and an Adobe Flash player. View a complete list of system requirements.
Do I need to have Minitab Statistical Software installed on my computer?
If you want to attempt the hands-on examples provided in the Minitab Tools and Exercise sections, you will need to have Minitab installed. However, to complete the course, you are only required to view the demonstrations in these sections.
Which versions of Minitab Statistical Software are compatible with Quality Trainer?
Quality Trainer is compatible with Minitab 17, Minitab 16, Minitab 15, and Minitab 14.
How do I reset a quiz so I can take it again?
To reset a quiz, return to the quiz and select the Reset Quiz button.
Will the questions change if I retake the quiz?
You may retake a quiz as many times as you like, but the questions will remain the same.
If I take a quiz multiple times, can I see all the grades I received?
No, Quality Trainer only displays the score for the most recent attempt.
Do I need to complete all the chapters in order?
No, you have the flexibility to complete the chapters in any order.

Troubleshooting FAQs

What if I am having trouble starting Quality Trainer?
If you have difficulty starting Quality Trainer, you may need to disable any pop-up blocking software. Quality Trainer requires the free Adobe Flash Player. For help, please contact Minitab Support.
"We are sorry but your connection to Quality Trainer could not be established. Please retry in a few moments."
This error can appear when you start Quality Trainer. If you retry and the error persists, adjust your Adobe Flash Player security settings.
  1. Go to http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04.html.
  2. On the Global Security Settings tab, select Edit locations and then select Add Location.
  3. In the Trust this location field, enter www.minitab.com and click Confirm.
  4. Close your web browser window.
  5. Reopen your web browser and start Quality Trainer again.
Why is my worksheet empty?

Many of the Minitab Tools and Exercise sections provide sample data when you click on Open Worksheet. However, there are some activities and exercises that you can complete without sample data. When you select Open Minitab, you will be prompted to open or save Worksheet_1.mtw or Worksheet1.mtw. These are empty worksheets that simply open the program for you. You can proceed with the activity or exercise by following the instructions given in that section.

The following activities do not require sample data:
  • 2.4.5 Minitab Tools: Cumulative Probabilities with a Normal Distribution
  • 2.4.6 Exercise: Probabilities and Normal Distributions
  • 3.7.5 Minitab Tools: 1 Proportion Test
  • 3.7.6 Exercise: 1 Proportion Test
  • 3.8.5 Minitab Tools: 2 Proportions Test
  • 3.8.6 Exercise: 2 Proportions Test
  • 9.2.5 Minitab Tools: Create a Full Factorial Design
  • 9.2.7 Exercise: Create a Full Factorial Design
  • 9.3.5 Minitab Tools: Create a Factorial Design with Blocks and Center Points
  • 9.3.7 Exercise: Create a Factorial Design with Blocks and Center Points
  • 9.4.5 Minitab Tools: Create a Fractional Factorial Design
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