Topic ID 2744

Cannot retrieve license information error in Windows 8.1

When you start Minitab 16 or Quality Companion 3, you may get the error, Cannot retrieve license information. Make sure the product is properly installed.

Trying to run an incompatible version of the software on Windows 8.1 may result in this error. You need Minitab 16.2.4.4 or Quality Companion 3.3.6 or later. To update to the latest version of the software, you need to manually start the Software Update Manager.

For Minitab 16, the Software Update Manager is located at the following location:
  • C:\Program Files\Common Files\Minitab Shared\Software Manager (32-bit operating system)
  • C:\Program Files (x86)\Common Files\Minitab Shared\Software Manager (64-bit operating system)

Double-click on SoftwareManager.exe to start it.

For Quality Companion 3, the Software Update Manager is located at C:\ProgramData\FLEXnet\Connect\11. The ProgramData folder is hidden by default. Double-click on ISUSPM.exe to start it.

If this error still occurs after you update to the latest version of the software, go to Topic ID 2614.

By using this site you agree to the use of cookies for analytics and personalized content.  Read our policy