Topic ID 2223

FlexNet error `-97-121-0`

FlexNet error -97-121-0 is usually caused by problems with the license file. Here are some suggestions for troubleshooting:

Has the license expired? The end date for the license period is located on the first line of the INCREMENT section of the minitab.lic file.
Is the Minitab client pointing to the correct license manager computer?
Is the Minitab License Manager service running on the license manager computer?
Have you modified any part of the license file since you received its original contents?
Does the MAC address on the first line of the license file match the one from your computer? You cannot edit the MAC address in a license file in order to use it on another computer. Contact Minitab Technical Support for assistance rehosting the license file if the MAC addresses do not match.
Does the license file contain the MAC address of a disabled network adapter? Go to the license manager folder, which has a default location of:
- 64-bit version: C:\Program Files\Minitab\License Manager
- 32-bit version: C:\Program Files (x86)\Minitab\License Manager
Open lmtools.exe, click the System Settings tab, and compare the value in the Ethernet Address field to the MAC address specified in the license file.
Does the License Manager computer have the correct date?
Are multiple license managers running on the same server? If so, there may be a port number conflict.

If you address these possible causes and still receive the error message, contact Minitab Technical Support.

FlexNet error -97-121-0